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Another ACA victory: The PoopStrong Effect

Click here for more info!It has not ceased to amaze me just how many stories of people who have been helped by the ACA continue to come out of the woodwork.

The most recent one to hit the media’s attention is that of 31 year-old Arijit Gurha, a graduate student at the University of Arizona who was recently diagnosed with stage 4 colon cancer.

Unfortunately for him, his Aetna student health plan had a $300,000 lifetime benefit limit.  Needless to say, the plan offered little protection to him once his cancer was discovered.

Arijit’s story has a happy ending, thanks to three very different aspects of the ACA: (1) a new provision that says that student health plans can no longer have lifetime benefit limits or unreasonable annual limits, (2) the new pre-existing condition insurance plan, and (3) the new scrutiny that the ACA has brought onto both health insurer profits and spending through the new MLR rules, and on consumer protections.

See, Arijit was eventually given the option of securing coverage through a newly renegotiated student health plan or the PCIP.  However, his six months spent undergoing lifesaving cancer treatments with no health insurance benefits left him with over $100,000 of debt.

His fundraising blog, aptly titled poopstrong.org, helped him raise some money, but it wasn’t enough.  So, Arijit decided to put Aenta’s feet to the fire by utilizing his Twitter account.  The New York Times’ Well Blog has a great account of the conversation that ensued, which you can read here.  But the amazing thing is that IT WORKED.  Yes, that’s right, in the end, Aetna agreed to pay the over $100,000 debt he had accrued since hitting his lifetime max.

How was this possible, you ask? Well basically, it had to do with what I’d like to refer to as the PoopStrong Effect.  Basically, because of the new consumer protections written into the ACA, health insurance profits and spending have begun receiving a whole lot of attention from the mainstream media.  Pair this with a young person with an incredibly compelling story and the power of the internet behind him, and a forthcoming law that will change the rules in his favor, and you’ve got yourself the perfect conditions to bring forth some serious health plan PR damage control. 

Two years ago, before the ACA became law, the PoopStrong Effect would have never been possible.  Remember the 2007 Michael Moore film “Sicko”? A great conversation starter, but it didn’t do much to help the folks profiled in the film who had suffered from insurance industry abuses.  Yet today, a young guy with cancer and a twitter account is able to move a mountain.

The landscape has certainly changed, hasn’t it? And for that, we can thank the ACA.

 

Women, we can (and will) do better.

A new Commonwealth Fund report released last Friday shows that American women are more likely to go without needed health care because of cost and have a harder time paying for medical bills than women in 10 other countries with unversal health care systems in place.

These countries included Germany, the United Kingdom, France, Canada, Sweden, Norway, Switzerland, the Netherlands, New Zealand, and Australia.

A total of 43% of women surveyed in the U.S. reported that they had gone without needed care or had not filled a prescription due to cost in the past year.  Only 7% of women in the U.K. reported having the same problem.  

The report also showed that the number of unininsured and underinsured women in the U.S. is climbing.  18.7 million women were uninsured in the U.S. in 2010, up from 12.8 million in 2000.  In 2010, 16.7 million women were underinsured, up from 10.3 million in 2003.

However, times they are a changing!  Thanks to the Affordable Care Act (ACA), the U.S. may soon catch up to other industrialized nations when it comes to women’s health. The health reform law will dramatically lower women’s exposure to high health care costs and remove a number of barriers to  health care. And, while a lot of the major insurance expansions won’t start until 2014, a lot of the early reforms are already helping women access affordable care.

The report estimates that, once fully implemented, the ACA will provide near-universal health insurance coverage for women. Only 8% of women are estimated to remain uninsured, compared with the 20% who lack health insurance today. 

Click here to read the full Commonwealth Fund report, titled “Realizing Health Reform’s Potential: Oceans Apart: The Higher Health Costs of Women in the U.S. Compared to Other Nations, and How Reform Is Helping.”

 

 

Don’t deny us!

The Colorado Consumer Health Initiative (kind of like the HCFANY of Colorodo) - one of the masterminds behind the #ThanksObamacare campaign – has put out an amazing video on the effect that the upcoming Supreme Court ruling will have on the millions of Americans who stand to benefit, or are already benefitting, from the Affordable Care Act.

It really does a great job of driving home the message that this decision will have a very personal effect on every single one of us.  Check it out, and definitely be sure to tweet/facebook it out to your own networks!

 

Just when you thought it was safe to go to the ER…

Debt collectors! In the hospital! Posing as normal people - like you and me!

In case you missed it, the NY Times broke a story last week out of Minnesota about a practice that is becoming more and more common around the country: Hospitals that are embedding debt collectors as employees to try and get patients to make good on their debts – sometimes even before they are treated.

Now, we know that with so many folks walking around with no insurance many hospitals are in a pickle.  After all, lack of insurance – or lack of good insurance for that matter – has never stopped anyone from getting hit by a bus.  Then again, most hospitals do receive millions each year to compensate them for unpaid medical bills and to provide financial assistance. 

But, regardless of how you look at it, the whole practice just seems extremely underhanded.  Often patients – who are vulnerable, either recovering from or still in need of medical care – don’t even realize that they are talking to a debt collector. 

Thankfully, there may be some changes coming down the line that may put the kibosh on these types of sketchy hospital practices.  A recent guest blog on Community Catalyst’s Health Policy Hub points out that the Affordable Care Act now requires non-profit hospitals to screen patients to see if they are eligible for financial assistance before engaging in “extraordinary collections practices.”  Of course, how this all plays out will remain to be seen.  At any rate – it’s definitely an issue to watch!

Click here to read the full story, titled “Debt Collector is Faulted for Tough Tactics in Hospitals,” via the New York Times.

Click here to read the Health Policy Hub blog post, titled “The Debt Collector Will See You Now,” from guest blogger Amanda Moore of the Sargent Shriver National Center on Poverty Law

 

Hospital financial assistance woes make waves

Earlier this month, we covered a new report on hospital financial assistance released by the Community Service Society.  This report has been making waves since its release, so anyone who is interested in learning more on the topic now has a few more options to do so.

Elisabeth Benjamin, one of the report’s authors, recently appeared on Democracy Now! with one of the patient’s profiled in the New York Times article and Jessica Curtis of Community Catalyst to explain the issue a bit more.  You can check out the video above. 

Also, in case you were wondering if there had been any response from the hospitals, Ken Raske – President of the Greater NY Hospital Association – did post a letter to the editor to the NY Times in response to this report. While he doesn’t challenge the contents of the report, he does point out that, financial aid flaws aside, hospitals are an important safety net for the uninsured and many continue to lose money.   Click here to read Ken’s letter.

Jessica Curtis also covered the issue on Health Policy Hub, the Community Catalyst blog.  Click here to read Jessica’s blog post.

Lastly, the story was picked up by Modern Healthcare, which you can read by clicking here.

 

 

Just tell it to me straight, doc…

We’ve all been there.

You try and pop a wheelie to impress your girlfriend and instead fall off your bike and bust your head.  Or, perhaps you wake up in the middle of the night with a sharp pain in your side and a raging fever.  A dull knife and a slippery onion.  Black ice.  Sometimes, you don’t even remember what happened – only that you’ve woken up in the emergency room.

This is one of the reasons why people have insurance – to protect them from the unknown, and the crippling costs associated with it.  But, it seems that more and more that protection that insurance offers seems to be riddled with holes.  Or rather, fine print.

 The Daily News has been covering a series of stories about New Yorkers just like you and me who have been hit with unexpected medical bills, despite having full coverage insurance.  The culprit? Misinformation about who and what is considered “in-network.”  Often, even if a patient goes to a hospital that is considered in-network, the doctor who they get treated by might be not be part of that network.  Even patients who are able to call their insurance beforehand to check their benefits aren’t always given up to date information.  What’s worse – patients have no way of knowing who or what their insurance will cover until months later when the bills start to arrive.

New York’s Department of Financial Services is now working hard to crack down on this issue.  The department has opened up an ongoing inquiry to investigate these “surprise” bills and the lack of accurate information given to people by insurers and medical providers.  In short, they want to know why it’s so hard for patients who try to stay in-network to actually do so.

If you’re in this boat and are feeling like you’ve been duped – don’t lose hope.  There are still a couple of things you can do:

  • First and foremost, you can call Community Health Advocates (CHA), New York’s statewide consumer assistance program.  They can help you figure out why you’re getting medical bills and often help to get those bills resolved or reduced.  And you won’t get any extra bills – CHA works for free.  Give them a ring, toll free, at 1-888-614-5400.
  • If you think you’re insurance company is in the wrong, you can also file a complaint with the Department of Financial Services, who also has a Consumer Assistance Unit.  Click here to file a complaint.

To learn more about this issue, check out the two recent Daily News articles:

 

TV for your health

PBS Newshour had a great little segment last night on a project out of Colorodo aimed at improving health among the Latino population.  This is done by delivering public health messages via telenovelas.

For those of you who may not have grown up watching Univision or Telemundo, telenovelas are basically like soap operas, but way better.  They have shorter runs, different genres, and jucier stories that develop much more quickly.  They also happen to be a big hit in the Latino community.

The Latino community, however, happens to have the highest rates of uninsurance in the nation – about 34%. 

Encrucijada: Sin Salud No Hay Nada,” or “Crossroads: Without Health, There Is Nothing,” is a telenovela funded by the Colorado Health Foundation that follows four health workers and focuses on a lot of issues that affect Latinos disproportionally, like diabetes and lack of insurance. Viewers are encouraged to call a toll-free number if they are experiencing issues like those faced by the characters on the show.

Apprarently, this show has been going on for a while becuase they are already filming season 2!  And, it seems to be getting some traction too – since the show first aired in May of last year, more than 800 people have phoned into the hotline.  That’s no small peanuts!

Wouldn’t it be great to do something like this in NY? Maybe El Bloombito could even have a small cameo role as, well, mayor or something :-)

Click here to read the story from PBS Newshour, titled “Telenovelas Provide Platform for Public Health Message.”

Click here to watch the trailer (in Spanish).

 

Newsflash: Medicaid amounts to more than just $$$

An interesting new study is now out by the National Bureau of Economic Research (NBER).  The study took the opportunity presented by a small Medicaid expansion that Oregon underwent in 2008.  At that time, the state decided it was able to add 10,000 more enrollees.  However, nearly 90,000 people actually applied.

The 10,000 that the state was able to cover were randomly selected from the pool, allowing researches to compare the differences between both groups of Medicaid-eligible people:  those that were randomly selected to enroll in the program, and those that were not.

Contrary to what House Republicans may want to hear, the study’s findings did not harp on how much money the federal government was able to save by not covering the other 80,000 people.

Instead, it found that the very presence of Medicaid greatly improved health behaviors and financial stability.  Specifically, researches found that people with Medicaid were:

  • 35% more likely to see a doctor or go to a clinic when they felt ill
  • 15% more likely to use prescription drugs
  • 30% more likely to be admitted to a hospital
  • 60% more likely to have mammograms (women)
  • 20% more likely to have their cholesterol checked
  • 55% more likely to have a regular doctor
  • 25% more likely to say that their health was good or excellent
  • 40% less likely to say that their health had worsened in the past year
  • 25% less likely to have an unpaid bill sent to collections
  • 40% less likely to borrow money or fail to pay other bills due to medical bills

Now, that is food for thought.  Particularly in light of the ongoing federal deficit negotiations, where both Medicaid and Medicare remain on the chopping block.  To put it into perspective, cutting Medicaid may save the federal government $100 billion over the next 10 years, but at what cost?

That many more people who need help but are not able get it will only mean that many more people postponing care, skipping preventative care visits, not taking their prescription drugs or seeking treatment when they are ill.  What will the cumulative cost be of the detriment to public health?  And further, what will the cost of the ripple effect be? Unpaid bills, higher debts, lost wages?  It will remain to be seen.

The NBER study, titled “The Oregon Health Insurance Experiment: Evidence from the First Year,” is available on their website (Note: unless you are a subscriber, you may need to pay a $5 fee to download the pdf.  Sorry – I don’t make the rules!

Click here to read coverage from the New York Times.

Click here to read coverage from The Oregonian.

Say what? Mayor Bloomberg unveils new prescription discount card.

While most of us were glued to the proceedings of yesterday’s Exchange hearing in NYC yesterday, Mayor Bloomberg was busy surprising us all by producing and  launching New York City’s first offical prescription drug discount card.

According to city officials, the BigAppleRx card is now available to anyone regardless of age, income, citizenship or health insurance status and can be used by anyone who lives, works or visits the City.  As of yesterday, New Yorkers can go the the website www.bigapplerx.com to download and print the card.  No personal information is required to do so.  They can also look up information on prescriptions, compare drug prices and locate the nearest participating pharmacies.

It is not yet clear how this new card will compare with other existing prescription discount cards but according to the Mayor’s press release, it is expected to save folks an average of 47% on prescription drugs.  Not too shabby!

To read the press release, click here.

For more information, or to print your own card, go to www.bigapplerx.com

NY Puts the Kibosh on Higher Drug Co-pays

Last Friday night, Governor Paterson signed into law a measure that will help keep down the cost of co-pays for expensive drugs in private insurance plans. 

Across the country, many health plans have been moving towards the use of new “specialty tiers” for higher-priced drugs.  These abandon the traditional three-tier $10/$25/$50 co-pay system in favor of a fourth tier which instead is based on a fixed percentage of the actual drug cost (usually 20% – 33%).  Now, this would be all fine and dandy if we were only talking about a $12 dose of delicious pink Amoxicilin.  But, for many of these higher-cost, and often life-sustaining, drugs, this fixed percentage can often add up to as much as $600 – $800 per month. 

With the new law, these “specialty tiers” will be prohibited in private plans operating in NY effective October 31, 2010.   Special thanks to HCFANY members New Yorkers for Accessible Health Coverage and the MS Society for all of their hard work on getting this bill passed and signed. 

Read the summary or the text of the ”Tier IV” bill here: A.8278B/S.5000B 

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