This week, the State-sponsored report on how to reduce health disparities through the New York Health Benefit was released, outlining a myriad of recommendations culled from a stakeholder meeting held back in September.

These recommendations track three core themes discussed at the stakeholder meeting: 1) consumer assistance, 2) network adequacy, and 3) data collection.  Recommendations are discussed in detail based on stakeholder comments, panel presentations and research models employed in other parts of the country.  These include:

1. Consumer assistance:

• Language access and communication assistance
• Language accessibility guidelines for insurers
• Plain language
• Availability of decision-making support tools
• Sensetivity training for consumer assistors
• Creating Exchange website and materials that have an inclusive look and feel
• Diverse channels for consuemr outreach
• Selection of trusted community entities to serve as Navigators

2.  Network adequacy:

• Sufficient number of specialists
• Sufficient providers for AI/AN communities
• Sufficient providers with accessibility accomodations
• Sufficient providers with linguistic ability

3. Data collection and dissemination

• Collection of data
• Dissemination of data

The report is available at the State Exchange website at: http://healthbenefitexchange.ny.gov/resource/new-york-health-benefit-exchange-reducing-health-disparities