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Blindsided by Bills

Posted November, 20 2012 by arianne

Connor is a 68-year-old Westchester resident with heart problems, insured in a preferred provider organization (PPO). He had a stent put in last year, and when he was experiencing extreme shortness of breath he rushed to his local in-network hospital. The heart problem was too severe to be treated there, so he was transferred to […]

Exploring Enroll UX 2014

Posted November, 15 2012 by arianne

Last week the New York State Health Benefit Exchange gave us a glimpse of what the Exchange website and online application will look like. Two webinars (with identical content) were held, exploring the design elements of the Enroll UX 2014 prototype, which was developed through a collaborative effort funded by eight national and state health foundations.  […]

New Report Addresses Consumer Protections

Posted October, 24 2012 by arianne

Under the Affordable Care Act (ACA), millions of consumers will use state-based Health Insurance Exchanges to enroll in coverage—an estimated 1 million will enroll in NY’s Exchange alone.  Adopting a robust system of consumer protections will be pivotal to the success of these Exchanges. A new report from the Community Service Society of NY, featured […]